All servers are continuously monitored for availability and performance. Most often we detect and address issues before they become a problem. If there is a problem with an instance it's automatically removed from the DNS load-balancer.
All plans are billed by the second, so you can try out even the largest instance types for mere pennies. Billing occurs at the end of each month, and you're only charged for the time an instance has been available to you.
We answer emails (firstname.lastname@example.org) 24/7 and for larger plans we also provide phone support. Please email us if you need help to get started or if you want to setup a call to discuss how CloudKarafka can support your business.
Make use of a large set of libraries to communicate with your CloudKarafka instance. Getting started example can be found in the documentation.
Our service-level agreement (SLA) guarantees at least 99.95% availability on all dedicated servers. CloudKarafka will refund 50% of the cost for outages longer than that. Request of refund must be submitted in writing, within 30 days from the outage to which they refer, via email to email@example.com