Please note that if you use our service via a marketplace, the answers to some of these FAQs might not be applicable.
Kafka is a publish-subscribe-based messaging system that is exchanging data between processes, applications, and servers.
Apache Kafka is a software where topics can be defined (think of a topic as a category). Applications may connect to this system and transfer a message onto the topic. A message can include any kind of information. It could, for example, have information about an event that has happened on your website, or it could just be a simple text message that is supposed to trigger an event. Another application may connect to the system and process messages from a topic.
A complete beginner guide for Apacha Kafka can be found here.
CloudKarafka automates every part of setup, running and scaling of Apache Kafka. CloudKarafka offers hosted publish-subscribe messaging systems in the cloud. With the ease of CloudKarafka you have a fully managed Kafka cluster up and running within two minutes, including a managed internal Zookeeper cluster on all nodes.
Zookeeper is a top-level software developed by Apache that acts as a centralized service and it keeps track of status of the Kafka cluster nodes and it also keeps track of Kafka topics, partitions etc. All our plans has a managed Zookeeper cluster. More information about Zookeeper can be found here.
You should use the follow ports:
You should list all brokers URLs to you client and not only use the cluster hostname. For example is your cluster name is test-speedcar and you have three nodes in the cluster your broker list should look like this:
You need to download our root CA and then install it into your trust store. You can also give it as a configuration parameter to your client library. For librdkafka based clients it will be given as ssl.ca.location: './PATH_TO_CA'
Yes, in the CloudKarafka Control Panel you can edit the size of your cluster and add additional nodes. Currently you can't remove nodes.
Yes, you can upgrade to a larger plan. In the CloudKarafka Control Panel you can edit the plan and select a bigger plan. The upgrade is without downtime for multi-node instances. You cannot downgrade and you cannot migrate from the shared plan to a dedicated plan.
We guarantee at least 99.95% availability on all dedicated plans. CloudKarafka will refund 50% of the cost of the plan for outages longer then that. Request of refund must be submitted in writing, within 30 days from the outage to which they refer, via email to firstname.lastname@example.org
We guarantee a maximum 30 minute initial response time on critical issues correctly submitted to our support system.
Complete SLA information can be found here.
Yes, for plans with VPC peering you can connect to the Zookeeper CLI using the local IP addresses. You need to connect from a VPC that is peered with the CloudKarafka VPC. Then you can connect using zkCli.sh -server PRIVATE_IP:2181, where PRIVATE_IP is the IP of the Zookeeper you want to connect to.
You can use SASL/SCRAM or certificate based authentication. You can see examples of this in the different language sections.
Alarms: VictorOps, OpsGenie
Logging: Papertrail, Loggly, LogEntries, Splunk, Stackdriver, CloudWatch
Metrics: CloudWatch, Liberato, DataDog, New Relic
Yes, we do support Kafka Connect for dedicated plans.
Kafka Connect lets you integrate other systems with Kafka. You can add a data source which allows you to consume data from that source and store it in Kafka, or the other way around, have all data in a topic sent to another system for processing or storage. There are many possibilities that Kafka Connect gives, and it's easy to get started since there are already a lot of connectors available.
More information can be found here.
Yes, we can install your custom Kafka connector for you, just send us an email. The connector will only be available for internal use, on your cluster.
Yes, we do support Schema registry for dedicated plans.
The Kafka Schema Registry integration acts as a standalone component interacting with both the producer and the consumer and provides a serving layer for your metadata.
Schema Registry ensures that the amount of possible conflicts between producer and consumer messages, such as bad data or sudden change of formats in messages, are reduced while Kafka's unique character is not affected. Schema registry is a standalone component, which simply makes it possible for the Kafka broker to remain the powerful player in the field of Message Streaming as it is today.
Schema registry run on port 8081, which is the default for Schema registry. The port 8081 is only open within the VPC so to have access to Schema registry you need to run your service in Amazon Web Services or Google Cloud and peer your VPC with the Kafka cluster.
More information about Schema registry can be found here.
Yes, we do support REST proxy for dedicated plans.
The Kafka REST Proxy gives you the opportunity to receive metadata from a cluster and produce and consume messages over a simple REST API. This feature can easily be enabled from the Control Panel for your cluster.
More information can be found here.
Yes, we do support MirrorMaker for dedicated plans.
MirrorMaker is a tool for maintaining a replica of an existing Kafka cluster.
When MirrorMaker is enabled, all messages are consumed from the source cluster and re-published on the target cluster. I.e data is read from topics in the source cluster and written to a topic with the same name in the destination cluster. This means that you have the option to send data to one cluster, which in turn can be read from both clusters. MirrorMaker can run one or multiple nodes. If you as a customer have a five node cluster, you can enable MirrorMaker on one node or all five of them. A higher number of nodes means faster processing and keeping the cluster in-sync at a better rate.
No. We don’t provide any reseller discounts at this moment.
No. There is no shipping cost since the service is shipped electronically.
No. The service is non-returnable.
You can choose to pay through credit card (due on charge date) or via wire transfers (NET15). If you would like us to enable manual invoicing via wire transfer - send us an email once you have added all information and we will enable it for you. Please note that we don’t accept checks.
Email email@example.com to receive an official quote. Include what plan you want, if the quote should include VPC or not, and the subscription period.
The service will be provided off-premise in a data center and region chosen on behalf of the customer. The data centers and regions currently provided can be found at the bottom of this page: https://www.cloudkarafka.com/plans.html.
Our billing is pro-rated, which means that our customers only pay for the time the service has been available to them and that the payment is done the month after delivery. Thus, you won’t receive your first invoice when the account has been created, you will receive it in the beginning of the upcoming month.
No. It’s very common that our customers change their plan while they are using our service, therefore it’s not convenient to pay for a year upfront. However, we do provide the possibility to make prepayments with credits.
No. We don’t need any documents with signatures from you.
No. Our active subscriptions are running until they are deleted. The reason for this is that we don’t want to delete our customer’s data when they have an active subscription. So for example, if you’re a reseller and has provided us with a PO that concerns two months usage of our Happy Hippo plan, then you’re responsible for deleting the plan after the two months have passed. Otherwise, we will charge you for the upcoming months.
It’s best to extend the current PO. If you need to have two separate PO’s for the subscriptions, you need to open a new account in order to make the subscriptions be billed separately.
Go to https://customer.cloudkarafka.com/login and enter your email address. Fill out all your information in the billing section, such as billing address etc, billing email etc. Please note that it’s important that we have your billing information registered and not the end-customers information, since you are our direct customer and not the end-customer.
The PO number can be specified in the billing section under “billing notes”. Or send it to us, and we will add it for you.
You are free to create and delete instances once the billing information is set up. It’s up to you and the end-customer to decide who of you that will create the subscription specified in the PO.
Invite the end-customer to the account via https://customer.cloudkarafka.com/team so that he/she can start using the service.
Change the role of the person that created your account to “Billing Manager”. By doing so, you can access all invoices of the account and update the billing information. But you will not be able to edit the customer's subscription. See more information here: https://www.cloudkarafka.com/blog/2017-12-15-manage_cloudkarafka_instance_access_permissions_with_acl.html.
Yes. You can read more here.
Yes, you can sign a DPA with CloudKarafka. You access the DPA in the “Agreements”-section of the control panel.
You have the right to see what personal information 84codes AB holds about you. You are entitled to be given a description of the information, what we use it for, who we might pass it onto, and any information we might have about the source of the information.
A subject access requests should be made via email to firstname.lastname@example.org.
You as data controller decide for yourself where you want to host your data by choosing data center and region of the data center. The data will not leave that region, unless you choose to move it. In CloudKarafka’s role as data controller, we may collect and store contact information, such as email address, and physical address, when customers sign up for our services or seek support help.
Your personal customer data (email and billing information) is stored in US.